Report
CX & Contact Center Transformation Summit - Manila, Philippines 2023
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7
Countries
250+
Speakers
70%
Directors and Above
1000
Hours of Content
20+
Industry Verticals
We are shaping the
In a world driven by digital transformation, customer experience has become your ultimate advantage. Today's evolving landscape demands a new approach to CX, unlocking business value and gaining that competitive edge.
It's time to redefine CX for the future. The challenges we face are a part of a larger revolution where businesses must think beyond the benchmark. Join us at the CX Transformation Summit & Awards to explore emerging trends and digital progress. Lead the way as a true customer-centric organization. Your CX future starts now!
Gitanjali Parida
Director - Transformation, Customer Experience and Asset Profitability, Telkom Kenya
Ajay Tawde
Head of Experience, Ogilvy Indonesia
Mohammed Ibrahim
Director of Customer Excellence, Emaar
Hussein Dajani
Director, Deloitte Digital
Faran Niaz
CEO and Founder, CX Future
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
Be a Part of the CX Transformation Summit
Become a Sponsor
Present Your Technology to the Audience Empowered to Propel It Forward.
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Apply to Attend
Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Report
CX & Contact Center Transformation Summit - Manila, Philippines 2023
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Report
CX Transformation Summit - Nairobi, Kenya 2023
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Report
CX Transformation Summit - Jakarta, Indonesia 2023
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Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager
Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA
ZOHO
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom